Cookie and privacy policy

1. Introduction

At Fakkelgaarden, we take your data protection seriously. This privacy policy explains how we collect, use, protect and share your personal data in accordance with the EU’s General Data Protection Regulation (GDPR).

3. What personal data do we collect?

We may collect and process the following personal data about you:

• Name
• Address
• Email address
• Telephone number
• Payment information
• Information about your reservations and stays
• Communication and correspondence with us
• Any special requests or preferences

4. Purpose of the processing

We process your personal data for the following purposes:

• Handling reservations and bookings
• Communication before, during and after your stay
• Invoicing and payment processing
• Improving our service and guest experience
• Compliance with legal requirements
• Marketing and newsletters (if you have given consent)

5. Legal basis for processing

Our processing of your personal data is based on the following legal basis:

• Performance of a contract: To fulfill our agreement with you when you make a reservation or booking.
• Legal obligation: To comply with legal requirements, such as retaining billing information.
• Legitimate interests: To improve our service and communicate with you about relevant offers and news.
• Consent: To send you marketing and newsletters if you have given consent.

6. Sharing of personal data

We only share your personal information with third parties when necessary to fulfill the purposes described above or when required by law. This may include:

• Payment providers and banks
• IT suppliers and service providers
• Public authorities, if required by law

7. Transfer to third countries

We do not transfer your personal data to third countries outside the EU/EEA unless this is in accordance with the GDPR.

8. Storage of personal data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements, including the retention of accounting information. In accordance with applicable legislation, all data is automatically deleted after 60 months.

9. Your rights

You have the following rights in relation to your personal data:

• Right to access: You have the right to access the personal data we process about you.
• Right to rectification: You have the right to have incorrect information about you corrected.
• Right to erasure: You have the right to have your personal data erased under certain circumstances.
• Right to restriction of processing: You have the right to have the processing of your personal data restricted under certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing.
• Right to withdraw consent: If our processing is based on your consent, you have the right to withdraw this consent at any time.

11. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy. Any changes will be posted on our website and significant changes will be communicated directly to you.